Frequently asked questions

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  1. Do I have to re-scan after adding a mapping rule?
    No. Rules are applied during key generation. Add the rule and run SmartMapper again on the same RunID.
  2. Do I have to re-scan after purchasing a licence?
    No. Only re-run SmartMapper so it can generate the keys for the remaining documents.
  3. Can I run SmartMapper several times on the same scan?
    Yes. Each run regenerates the key set from scratch, while preserving your review decisions.
  4. Nothing was generated and the log says no mapping rules are defined.
    Rules are stored per RunID. Check that the rules exist for the RunID you are processing.
  5. Coverage is lower than expected.
    Look at the unresolved reasons in Reading the results. The usual cause is missing rules – Coverage gaps shows which locations are responsible for the most links.
  6. WouldBreak is not zero.
    Some keys would damage other links. Do not accept everything; use Triage or review the affected keys individually. This normally indicates two rules that contradict each other.
  7. A short link such as Report.xlsx was not converted.
    Check that per-file mode is enabled, that a rule covers the document's folder, and that the rule's target is a web location. Short links are intentionally left alone when moving between file shares.
  8. ReplaceMagic asks “Documents at the SOURCE location” before the replacement.
    The documents in the list are at their old location, so the replacement would change them in place (Option A). Answer Yes only if you repair before the migration. If the content was already migrated, answer No, scan the target location and run the replacement there.
  9. Which documents are included in the trial?
    The first 100 documents of the scan, always the same ones. Re-running does not extend the set. The scan itself is not limited – scan as much as you like; only key generation is capped.